Privacy Policy

What we collect

• The email address you enter for delivery.
• The three photos you upload for the order, plus basic file information such as format and size.
• Order information: order number, resolution, amount, currency, status and dates.
• Payment information is processed by Stripe. We do not receive or store your full card details.
• Technical logs needed to operate and secure the service, such as request time, status and IP address.

Why we use it

• To generate the video you ordered and deliver it through your order link.
• To email order updates and the final delivery link.
• To handle retries, refunds, support requests and disputes.
• To keep the service secure and prevent abuse.

Who processes it

We use service providers for specific tasks: Stripe for payments, Higgsfield for AI video generation, Resend for email delivery, Google Analytics 4 for aggregated usage measurement (only after you accept analytics), and our hosting provider for the application and storage. Their privacy policies and retention practices also apply to data processed on their systems.

We also send operational order notifications through Feishu, including the order reference, contact email, amount, status and private order link. Do not share your order link publicly.

Your photos and order information may be processed outside your country. Our 7-day file-deletion promise applies to our own storage; service providers may retain data under their own policies. We do not use your photos to train our own AI models.

How long we keep it

• Photos are deleted from our storage 7 days after upload.
• Generated videos are deleted 7 days after creation.
• Order and payment records are kept only as long as needed for accounting, tax, fraud prevention and dispute handling, or as required by law.
• Support emails are kept for as long as needed to resolve the request.

No account, no marketing list

You do not create an account. Your email is used for the order and its delivery. We do not add you to a marketing list.

Your choices

You can ask us to access, correct or delete the personal data we hold about you, subject to legal retention requirements. Contact support@spinthatcoupelikewhat.com with your order number.

Because the order link is the only access method, keep it private. Anyone with the link can view that order and its video until the files are removed.

Cookies and analytics

The site uses a first-party cookie named f58_analytics_consent to remember whether you allowed analytics. It is written only after you make a choice and is kept for up to 180 days.

Google Analytics 4 is loaded only after you accept analytics. If you decline, or before you make a choice, no analytics script is loaded and no analytics cookie is set. When you accept, we collect page views, sample video plays and checkout steps so we can see which pages are useful. We do not use analytics for advertising and we do not enable advertising cookies.

You can change your choice at any time by clearing cookies for spinthatcoupelikewhat.com in your browser. The consent banner will then appear again the next time you visit.

Contact

Guihai Hu is the individual operator responsible for personal data handled by Spin That Coupe Like What. For privacy questions or requests, contact support@spinthatcoupelikewhat.com.