Spin That Coupe Like What · Legal
Refunds and retries
Last updated: 11 November 2026
If a video fails, does not look like your mates, or you are not happy with it, these are the exact options. They apply before you pay.
Cette politique est pour l’instant disponible en anglais. La version anglaise fait foi ; des traductions seront ajoutées après validation juridique.
Technical failure: automatic refund
If we cannot deliver your video because generation or delivery fails, we refund the whole order automatically. You do not need to request it.
We email you when the refund is issued. Refunds go back to the original payment method.
The people do not look like you
You get one free retry. Keep your photos or send new ones for any role, and try different photos for the mic, the door or the bench. Ask for the retry within 7 days of delivery.
The retry is a new generation attempt on the same order. It replaces the order’s result, and the order closes after it.
You are not happy with the result
The same one free retry covers this. It is one retry per order, not one per issue. Ask within 7 days of delivery.
After the retry the order closes. If you are still unhappy, email support@spinthatcoupelikewhat.com with your order number. We review the order with you case by case and issue approved refunds manually.
How fast we respond
We reply to refund requests within 2 business days. Approved refunds are issued within 2 business days of approval.
When the money arrives
Stripe sends the refund to the original payment method straight away. Most customers see the credit within 5 to 10 business days, depending on their bank.
Your bank can take longer. A refund that fails at the bank can take up to 30 days to resolve. If the refund was issued shortly after your payment, the original charge may disappear instead of showing a separate credit.
We can only send refunds to the original payment method. We cannot send them to a different card or bank account.
What is not a refund reason
- Not downloading the video before the 7 day retention window ends. Files are removed on schedule and cannot be restored.
- Expecting the AI result to reproduce a person exactly. Small visual differences are part of AI generation.
- Using photos you did not have permission to use.
Before you open a dispute
Email support@spinthatcoupelikewhat.com first. Most order problems can be resolved faster through the order link or a manual review than through a card dispute.